HELP CENTER | DINOSAUR UNIVERSE®

 

Shipping & Orders

When will I receive my order?

For the processing of your order, the manufacturing of the goods and the delivery (free of charge), it generally takes us between 10 and 15 working days. In order to ensure that your order arrives as quickly as possible, we do everything we can to ensure that the quality of our merchandise doesn’t suffer.

How can I track my order?

You can follow the progress of your order by clicking on the following link: Track my order

how much does the delivery cost?

Our products are shipped worldwide. We do not require a minimum order quantity, and all deliveries are free.

My order isn't complete

Depending on inventory and shipping warehouses, multiple items from the same order may be shipped separately. Rest assured, your package will arrive shortly.

I did not receive my order
Lost, broken or destroyed package ?
 
With our secure delivery, Dinosaur Universe® will take care of all the disputes for you. Customer satisfaction is our priority. We do not pass the buck to the carrier and leave you to “fend for yourself”. We take full responsibility by immediately sending you a new package at our expense. 
 
Do not hesitate to contact us by email at contact@dinosaur-universe.com : our team will do its best to meet your expectations. 
 

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Cancellations & Returns

What if I need to modify my order?

You can modify you order, as long as your order is not “in process”.

Can I cancel my order?
It is possible to cancel your order! If the order is already in progress, the cancellation fee will be 40% of the purchase price.
 
Do not hesitate to contact us by email at contact@dinosaur-universe.com : our team will do its best to answer your needs ! 
I would like to return an item
We are only able to accept a return in case of a proven product defect.
 
Our products undergo strict quality controls before each shipment. However, if your products have any manufacturing defects, please send us a photo of the product (in the original packaging if possible) to contact@dinosaur-universe.com along with your order number. To be eligible for a return, your item must be unused and in the same condition as you received it.
 
My clothing is too small
All our textiles are accompanied by a size guide to avoid this kind of inconvenience to our customers. Our team has taken care to measure each article and to add the corresponding comment in each description. Therefore, the buyer assumes full responsibility for products that are too small / large. Nevertheless, we know that the purchase of such an item can cause great frustration.
 
Please feel free to contact our customer support by email at contact@dinosaur-universe.com: we will do our best to satisfy you (by offering a possible compensation, for example)
 
 
 

Security

What payment methods do you accept?
Your security is our priority: our site only offers secure payment methods that are guaranteed to be safe.
 
We accept :
 
Credit cards
 
Debit cards
 
Our online payment services :
 
Paypal*
 
G2A Pay*
 
*Paypal – As a banking institution in the European Union, PayPal offers you more than 10 years of experience in secure online payments. It is simple, fast, free and recognized worldwide for its efficiency.
 
*G2A Pay – G2A Pay is a global payment platform. It supports more than 150 local and global payment methods (Mastercard, Visa) to give you a maximum of payment possibilities.
 
Your bank or credit card information will not be given to us in any case. All payments are protected by our 128-bit SSL encrypted payment processor. We do not accept checks at this time.
Is my information secured?
Yes !
 
The “HTTPS” present in the URLs of our store testifies to the quality of our services. HTTPS is the variant of “http” secured by the use of SSL/TLS protocols. HTTPS is used to protect the financial transactions of merchant sites. As e-merchants, we are aware that the use of SSL is becoming essential nowadays. It is the best way to protect your data and to protect you from any hacker or identity theft.
 
Visually, the SSL certificate is represented by a padlock that appears in the url bar of the web browser. It is also represented by an “s” which means “secure” and which is added to the “http” protocol on the website in the address bar.

Other Questions

How can I order a product?
We make your shopping as easy as possible.
 
  • Select the product(s) you want
  • Click on “add to cart
  • Click on the shopping cart icon at the top right (your “cart”) to finalize your purchases
 
We also offer you the possibility to create an account to make the process even easier.
I have received an import tax

Dinosaur Universe® ships its products worldwide legally. However, the buyer is responsible for the import taxes of his country, we decline any responsibility.

Bulk Orders

If you wish to order in bulk, send an e-mail to our team at contact@dinosaur-universe.com